Support Analyst I

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Stipends (clinical traveler workers)

Medical

Dental

Vision

401K

Job summary

Children's Hospital of Philadelphia seeks a Support Analyst I to provide Tier 1 service level support for hardware, application software, and operating systems. You will be the first point of contact for the IS Department, diagnosing and resolving issues, escalating Tier 2 when needed, and ensuring adherence to Service Desk standards.

This role requires strong technical skills, knowledge of Microsoft software and TCP/IP, and the ability to travel to offsite locations.

Qualifications

• Project deployment experience, including deploying PCs and printers.
• A+ Certification.
• 3-5 years of experience in EUD support, Service Desk support, or equivalent.
• Experience with printer support.
• Must have a car for travel to offsite locations.
• Hospital experience.

Responsibilities

• Diagnose and resolve Tier 1 hardware and software issues.
• Escalate Tier 2 when necessary.
• Maintain knowledge of CHOP IS applications and hardware.
• Adhere to Service Desk standards and information security policies.
• Support regulatory and healthcare accreditation compliance activities.

Skills

A+ Certification

Printer support

TCP/IP

Hardware/Software knowledge

Travel by car

Education

High school degree

Some college or technical school

Tools

A+ Certification

Printer support

TCP/IP

Hardware/Software knowledge

Travel by car

Job description

Location:

Multiple campuses (100% onsite)

Work hours:

Monday to Friday 7:30a-4:00pm

Job Summary:

As a Support Analyst I, you will provide Tier 1 service level support for hardware, application software, and operating system issues. You will act as the first point of contact for the IS Department, ensuring high-quality customer service and satisfaction. Responsibilities include diagnosing and resolving technical problems, escalating Tier 2 issues, maintaining knowledge of CHOP IS applications and hardware, and adhering to Service Desk standards and information security policies. You will also support compliance activities related to regulatory requirements and healthcare accreditation standards.

Required Qualifications:

• Project deployment experience, including deploying PCs and printers.
• A+ Certification.
• 3-5 years of experience in EUD support, Service Desk support, or equivalent.
• Experience with printer support.
• Must have a car for travel to offsite locations.
• Hospital experience.

Preferred Qualifications:

• Military background.
• Previous experience working at CHOP.
• Experience playing organized sports.
• Medical terminology knowledge.
• Previous medical EUD or Service Desk level 2 support background.
• Certifications such as ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer.

Required Education:

• High school degree.

Preferred Education:

• Some college or technical school diploma.

Additional Information:

• This position requires strong technical skills to provide prompt support for customers.
• Ability to analyze and resolve problems effectively.
• Knowledge of Microsoft software, TCP/IP protocol suite, and various hardware/software.
• Organized with the ability to follow established processes and recommend improvements.

RightSourcing (a part of Magnit) expected pay package may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K