Healthcare IT Help Desk Lead

Stony Brook Medicine

Stony Brook (NY)

On-site

USD 71,000 - 87,000

Full time

14 days+

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Job summary

Stony Brook Medicine is seeking a Lead Programmer/Analyst to supervise the Help Desk shift, coordinate staff scheduling, and ensure timely resolution of technical issues for patient care systems at the US-NY-Stony Brook campus.

The role requires a Bachelor’s degree in IT or related field and at least 5 years of help desk experience, with strong communication and customer service skills. It is an on-site position in a healthcare environment with a focus on uptime and escalation processes.

Qualifications

Bachelor's degree in Information Technology or related field; degree verification required.
5+ years of experience in a Help Desk/Service Desk/technical support environment.
Knowledge of PCs, peripherals, printers and functions; troubleshooting in a network environment.
Excellent oral and written communication and customer service skills.

Responsibilities

Oversee day-to-day operations of the Help Desk shift staff and scheduling.
Ensure information gathering and documentation in the ITSM system for resolution and tracking.
Monitor availability of electronic patient care systems and escalate issues as needed.
Ensure SOPs are followed for PC equipment issues and escalations.