Healthcare IT Help Desk Lead

Stony Brook University Medical Center; Stony Brook (NY); Presencial; USD 71.000 - 87.000; Jornada completa

Descripción de la vacante

Stony Brook Medicine seeks a Help Desk Supervisor to lead shift staff, ensuring timely resolution of incidents and reliable access to patient care systems. You will supervise daily workflows, train staff, and enforce SOPs while coordinating with IT teams for complex issues in a dynamic healthcare IT environment.

The role requires a Bachelor's in IT or related field with at least 5 years in a help desk or service desk, plus strong communication and problem-solving skills.

Formación

• Bachelor's degree in Information Technology or related field; degree verification required.
• At least 5 years' experience in a Help Desk, Service Desk or technical support environment.
• Knowledge of PCs, peripherals, printers and their functions; troubleshoot PCs and printers in a network.

Responsabilidades

• Oversee shift activities including staff scheduling, training and counseling.
• Ensure information about problems is recorded in the ITSM system for resolution and tracking.
• Monitor availability of electronic patient care systems and escalate as needed.
• Ensure staff follow SOP to resolve problems with equipment and escalate to IT support groups.
• Monitor interfaces on Rhapsody Interface Engine, Lab Information System, Oracle Cerner and OpenScape consoles.
• Provide reports to management on department activities and update SOPs.
• Update departmental knowledge base and SOP.

Conocimientos

Staff supervision

Customer service

ITSM processes

PCs & printers

Healthcare IT

Educación

Bachelor's degree in IT or related field

Herramientas

Rhapsody Interface Engine

Lab Information System

Oracle Cerner

OpenScape

Descripción del empleo

Stony Brook Medicine seeks a Help Desk Supervisor to lead shift staff, ensuring timely resolution of incidents and reliable access to patient care systems. You will supervise daily workflows, train staff, and enforce SOPs while coordinating with IT teams for complex issues in a dynamic healthcare IT environment.

The role requires a Bachelor's in IT or related field with at least 5 years in a help desk or service desk, plus strong communication and problem-solving skills.