Hospital Information Desk Concierge

aah; Sherman (IL); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Retirement plan with employer match

Job summary

Advocate Health in Illinois seeks a Part-time Information Desk Associate to support patient and visitor flow at Advocate Sherman Hospital. The role oversees the information desk during assigned shifts, greets visitors, and assists with directions and passes.

Responsibilities include issuing passes, coordinating flower deliveries, answering phones, and guiding patients and visitors. The position also involves supervising volunteers and upholding Volunteer Services standards.

Qualifications

• High School graduate or equivalent.
• Typing and basic computer skills.
• Strong communication skills.
• Ability to work independently, as well as in a team.
• Customer-focused approach.
• Ability to demonstrate decision making requirements.

Responsibilities

• Responsible for all functions at information desk on shift worked.
• Issuing patient/visitor passes and temporary passes; notify administration during inspections.
• Greet visitors and check patient rooms on computer for visitors.
• Register and deliver flowers.
• Answer phones courteously and provide directions/maps to areas for patients/visitors.
• Performs other duties and projects as requested by leadership.
• Oversees volunteers on worked shift and communicates with volunteer staff.
• Support policies to uphold standards of the Volunteer Services Department.
• Attend Volunteer Department meetings and other meetings as requested.

Skills

Typing, computer skills

Good communication

Independent and team work

Customer focused

Decision making

Ability to handle interruptions

Education

High School Graduate or equivalent

Job description

Advocate Health in Illinois seeks a Part-time Information Desk Associate to support patient and visitor flow at Advocate Sherman Hospital. The role oversees the information desk during assigned shifts, greets visitors, and assists with directions and passes.

Responsibilities include issuing passes, coordinating flower deliveries, answering phones, and guiding patients and visitors. The position also involves supervising volunteers and upholding Volunteer Services standards.