Patient Experience Information Desk Specialist

Hugh Chatham Memorial Hospital; Elgin (IL); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan

Educational assistance

Job summary

Advocate Sherman Hospital is seeking an Information Desk Clerk for a part-time role in the Patient Relations department. The position supports visitors, patients, and staff with directions, passes, and information across shifts.

The role requires a high school diploma, strong communication, and the ability to work independently and as part of a team. Weekend and holiday coverage may be required, with paid benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• Typing and basic computer skills required.
• Strong communication skills with customers and visitors.
• Ability to work independently and as part of a team.
• Customer-focused with good problem-solving abilities.

Responsibilities

• Manage the information desk on the assigned shift.
• Issue patient/visitor passes and temporary passes; notify admin for inspections.
• Greet visitors and locate patient rooms using directions.
• Register and deliver flowers as needed.
• Answer phones with courteous, clear directions.
• Oversee volunteers on the shift and coordinate with leadership.
• Attend Volunteer Department meetings as requested.

Skills

Typing

Computer skills

Communication

Independence

Customer focus

Decision making

Education

High School Graduate

Job description

Advocate Sherman Hospital is seeking an Information Desk Clerk for a part-time role in the Patient Relations department. The position supports visitors, patients, and staff with directions, passes, and information across shifts.

The role requires a high school diploma, strong communication, and the ability to work independently and as part of a team. Weekend and holiday coverage may be required, with paid benefits and growth opportunities.