Call Center Rep (PT Rotating Evenings/Overnights)

BJC Health System, Inc.; Missouri; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with match

Tuition Assistance

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Job summary

BJC HealthCare’s Christian Hospital seeks a Call Center Rep to join the Telecommunications team. You will handle inbound calls, direct inquiries, and paging in a patient- and staff-facing role with courteous, professional service.

The position is part-time (24 hours per week) with a rotating schedule including evenings and overnights, weekends, and holiday rotation. A High School Diploma or GED is required and growth opportunities are available through BJC Total Rewards.

Qualifications

• High School Diploma or GED.
• <2 years of experience in a relevant role or similar setting.
• Strong customer-service orientation and communication skills.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Skills

Inbound calls

Call center

Customer service

Education

High School Diploma or GED

Job description

Additional Information About the Role

BJC needs you!

Join the Telecommunications department as a Call Center Rep at Christian Hospital! Learning and growing are a part of the normal workday in our department. Come join our team!

Schedule:

• Inbound Call Center
• 24 hours per week
• Rotating schedule of evenings and overnights
• Must be able to work weekends
• Holiday Rotation Required

Come thrive with BJC HealthCare!

Overview

Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No. 9 in Missouri, which puts us in the top 6% of all hospitals in the state!

The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions. Christian was nationally ranked as “high performing” in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions: heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke. High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.

Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.

The Telecommunications takes exceptional care of people by answering and directing calls for the Hospital.

Preferred Qualifications

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer