Hospital Guest Services Specialist - Patient & Visitor

Orlando Health, Inc.; Florida; On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

FREE college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Backup elder and childcare

Pet insurance

PTO and paid holidays

Job summary

Orlando Health – Health Central Hospital is a 252-bed acute-care facility located in Ocoee, Florida. The role focuses on guiding guests, providing information, and delivering compassionate service across the hospital environment.

You will support patients and visitors by locating departments, assisting with directions, and coordinating with hospital staff to ensure a positive experience. Ideal candidates have at least two years of customer service experience and a high school diploma.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience in a customer service setting.

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Orlando Health – Health Central Hospital is a 252-bed acute-care facility located in Ocoee, Florida. The role focuses on guiding guests, providing information, and delivering compassionate service across the hospital environment.

You will support patients and visitors by locating departments, assisting with directions, and coordinating with hospital staff to ensure a positive experience. Ideal candidates have at least two years of customer service experience and a high school diploma.