Guest Services Representative

Orlando Health, Inc.; Orlando (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Orlando Health, Inc. is seeking a courteous Guest Services Associate to guide visitors and staff within the hospital system.

You will escort guests to locations, provide directions, and share information about departments to ensure smooth patient and visitor experiences. The role requires strong communication and a friendly demeanor, with regular rounds and collaboration with Volunteers, Social Work, and Home Health to meet patient needs.

Qualifications

• Two years of experience in a customer service setting.
• Strong communication and interpersonal skills.
• Ability to refer guests to departments and staff.

Responsibilities

• Escort guests to in-hospital destinations and provide directions.
• Maintain knowledge of hospital departments and locations.
• Provide information to hospital team members and visitors.
• Respond to guest and staff needs by phone or in person.
• Conduct rounds to identify and meet patient/visitor needs.
• Collaborate with Volunteers, Social Work, and Home Health.
• Assist Social Service with transportation and lodging arrangements.
• Present a professional image in dress and communications.
• Adhere to Orlando Health policies and attendance standards.

Skills

Customer service experience

Communication

Problem solving

Education

High School diploma

Job description

Position Summary:

Provides directions to guests/team members within the hospital system, and the Orlando area.
Responsibilities:

Essential Functions

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.¿

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Qualifications:

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.