Customer Service Specialist
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Benefits offered by this job
Job summary
Orlando Health is seeking a Customer Service Specialist for its Guest Services team in Downtown Orlando. The role centers on resolving patient concerns and contributing to a positive patient and visitor experience.
As a frontline contact, you will help ensure hospitality and compassion in every interaction, supporting staff and visitors and guiding them through their needs with courtesy and clarity.
Qualifications
- Experience delivering patient or customer service with empathy and courtesy.
- Ability to remain calm and professional when handling concerns.
Responsibilities
- Handles unresolved patient complaints and concerns while working to increase overall customer satisfaction.
- Provides directions and information to patients and visitors to support a welcoming experience.
Skills
Job description
Location: Downtown Orlando - Orlando Regional Medical Service
Title: Customer Service Specialist
Our Guest Services team is dedicated to creating a warm, welcoming, and supportive environment for everyone who walks through our doors. From providing directions to assisting families during stressful moments, this team is all about hospitality, compassion, and going the extra mile. As one of the first points of contact at ORMC, Guest Services sets the tone for the patient and visitor experience—making kindness and helpfulness a daily mission.
The Customer Services Specialist Handles unresolved patient complaints and concerns while working to increase overall customer satisfaction.
- Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
- Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
- Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
- Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
- Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
- Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
- Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
- Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance
- 100% PAID Tuition, as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
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