Hospital Guest Experience Specialist

Stormont Vail Health; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Stormont Vail Health in Topeka, KS seeks a Full-time Patient Services Greeter to provide a welcoming arrival experience, screen visitors, and help with patient escort and valet services.

The role works first shift, 40 hours per week, with responsibilities including guiding guests, answering questions, managing keys, and assisting facilities staff while maintaining lobby safety and cleanliness.

Qualifications

• Must be 18 years old at time of hire and have customer service experience.
• Experience in patient care preferred.
• Valid driver's license and clean MVR.

Responsibilities

• Welcome guests at designated entrance and escort to destinations.
• Answer inquiries about patient rooms and department locations.
• Provide wheelchair escort and safe transport from entrance.
• Label and manage keys, supervise valet operations, and file vehicle paperwork.
• Train new volunteers.
• Report unsafe wheelchairs and assist with belongings.
• Maintain a clean lobby and sanitize high-touch surfaces.
• Coordinate with Security and transfer oxygen tanks to nursing floor.
• Communicate concerns to supervisor.

Skills

Customer service

Safety awareness

Excellent communication

Education

High School Diploma or GED

Tools

Driver's License

Job description

Stormont Vail Health in Topeka, KS seeks a Full-time Patient Services Greeter to provide a welcoming arrival experience, screen visitors, and help with patient escort and valet services.

The role works first shift, 40 hours per week, with responsibilities including guiding guests, answering questions, managing keys, and assisting facilities staff while maintaining lobby safety and cleanliness.