Guest Experience Ambassador — Welcoming & Escort (FT)

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Stormont Vail Health is seeking a friendly Guest Services Associate to welcome patients and visitors, perform front-desk screening, and provide safe, courteous guidance at entry. This role supports valet services, escorts patients, and assists with information and directions inside the medical center.

Requirements include a High School Diploma or GED and customer-service or patient-care experience. Driving is a plus, and you will contribute to maintaining a clean, organized lobby and assisting

Qualifications

• High School Diploma or GED is required.
• Experience in customer service is preferred.
• Experience in patient care or healthcare settings is a plus.

Responsibilities

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance.
• Safely assist guests to their destination via walk or wheelchair escort.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Handle Valet operations as needed including operate vehicles safely and responsibility.
• Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers.
• Maintain a well-kept lobby.
• Provide routine sanitation of wheelchairs and other high touch surfaces.

Skills

Customer service

Communication

Patient care

Education

High School Diploma / GED

Job description

Stormont Vail Health is seeking a friendly Guest Services Associate to welcome patients and visitors, perform front-desk screening, and provide safe, courteous guidance at entry. This role supports valet services, escorts patients, and assists with information and directions inside the medical center.

Requirements include a High School Diploma or GED and customer-service or patient-care experience. Driving is a plus, and you will contribute to maintaining a clean, organized lobby and assisting