Hospital Gift Shop Lead & Ops Supervisor

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a Supervisor for the Hospital Gift Shop at MedStar Union Memorial Hospital. The role oversees daily operations, directs staff and volunteers, and partners with leadership to ensure efficient, customer-focused service and accurate financial records.

This is a full-time, 40-hour per week position. Responsibilities include promoting merchandise, maintaining shop cleanliness, monitoring security, and assisting with daily financial reconciliations.

Qualifications

• Knowledge of retail operations including merchandising inventory control and point-of-sale systems.
• Knowledge of cash handling procedures daily reconciliation and financial reporting.
• Knowledge of customer service best practices particularly in a healthcare or hospitality environment.
• Knowledge of basic accounting principles related to sales tracking deposits and financial documentation.
• Knowledge of inventory management and product purchasing to maintain adequate stock and minimize loss.
• Knowledge of vendor relations and product sourcing including ordering pricing and evaluating merchandise performance.

Responsibilities

• Collaborates with leadership in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
• Answers correspondence and processes returns.
• Coordinates with the Gift Shop Manager on promotions for holidays and special events through displays, decoration, and seasonal merchandise.
• Displays a courteous and helpful attitude towards patrons and ensures the same from the Gift Shop staff and volunteers.
• Ensures cleanliness and attractiveness of shop; notifies housekeeping and maintenance as necessary.
• Follows established security procedures and monitors to prevent losses.
• Collaborates with the Gift Shop Manager to oversee bookkeeping services; assist with reconciliation of daily reports and bank deposits; approve bills for merchandise purchases.
• Selects, trains, oriented, and maintains schedule of Gift Shop staff and volunteers; develops standards of performance and conducts performance management.
• Participates in multi-disciplinary quality and service improvement teams.

Skills

Retail operations

Cash handling

Customer service

Communication

Staff supervision

Financial reporting

Inventory management

Education

High School Diploma or GED

Tools

Point-of-sale systems

Job description

MedStar Health is seeking a Supervisor for the Hospital Gift Shop at MedStar Union Memorial Hospital. The role oversees daily operations, directs staff and volunteers, and partners with leadership to ensure efficient, customer-focused service and accurate financial records.

This is a full-time, 40-hour per week position. Responsibilities include promoting merchandise, maintaining shop cleanliness, monitoring security, and assisting with daily financial reconciliations.