Gift Shop Manager

University Health; Texas; On-site; USD 45,000 - 65,000; Full time

Job summary

University Health seeks a Gift Shop Manager to oversee the University Hospital Gift Shop, ensuring accessibility of gifts, Starbucks, snacks, and related items to enhance patient and visitor experiences. The manager is responsible for ensuring profitable operation, adhering to the Health System's guest relations and customer satisfaction policies, and promoting a friendly, service-oriented environment.

This on-site role requires leadership, inventory control, staff scheduling, and a focus on

Qualifications

• High school diploma or equivalent required.
• Two years of college in material management preferred.
• Two years supervisory experience in retail sales required.
• Five years experience in Retail Food Operations, or Food Production, or Patient Food Service preferred.
• Three years in a management/supervisory position in a Food Service Operation or equivalent preferred.
• Starbucks work experience preferred.
• Computer data entry experience preferred.

Responsibilities

• Manages Gift Shop at University Hospital.
• Ensure customers have access to gifts, Starbucks, snacks, and other items to make their stay or visit satisfying.
• Promotes the Health System's Guest Relations policy and Customer Satisfaction policy.
• Oversees operations to ensure profitability and alignment with organizational policies.

Skills

Customer service

Retail management

Staff supervision

Sales experience

Education

High school diploma or equivalent

Two years of college in material management courses

Two years supervisory experience in retail sales

Five years experience in Retail Food Operations / Food Production / Patient Food Service

Three years in a management/supervisory position in a Food Service Operation

Starbucks work experience is preferred

Computer data entry experience is preferred

Job description

POSITION SUMMARY/RESPONSIBILITY

Manages Gift Shop at University Hospital. To ensure that customers have access to gifts, Starbucks, snacks, and other items which will make their stay or visit a satisfying one. Manager ensures the Gift Shop a profitable operation that contributes to the financial success of the Health System. Promotes the University Health System's Guest Relation's policy and Customer Satisfaction policy.

EDUCATION/EXPERIENCE

A high school diploma or its equivalent is required. Two years of college in courses related to material management is preferred. Two years supervisory experience in retail sales is required. Five years experience in Retail Food Operations, or Food Production, or Patient Food Service preferred. Three years in a management/supervisory position in a Food Service Operation or equivalent preferred. Starbucks work experience is preferred. Computer data entry experience is preferred. Experience may be waived by the Administrator.

LICENSURE/REGISTRATION

Must maintain a current Serve Safe Certification. Must keep current any registration and licenses as appropriate to work duties.