Hospital Front Desk & Visitor Coordinator

Windsor Laurelwood Center For Behavioral Medicine; Willoughby (OH); On-site; USD 30,000 - 38,000; Full time

Job summary

The Windsor Laurelwood Center for Behavioral Medicine in Willoughby, OH is seeking a Receptionist/Operator to be the first point of contact for patients, visitors, staff, and callers. The role manages incoming calls, welcomes guests, provides information, and supports daily hospital operations in a professional, friendly manner.

Key responsibilities include answering calls, directing inquiries, maintaining visitor logs, and coordinating with admitting staff for patient intake.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and customer service skills.
• Basic computer and keyboarding skills.
• Experience using office equipment such as phones, copiers, scanners, and fax machines.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Welcome visitors, patients, vendors, and contractors in a courteous and professional manner.
• Ensure all visitors sign in and receive appropriate badges or passes.
• Provide directions and general information to guests and visitors.
• Maintain visitor logs and ensure sign-in materials are readily available.
• Monitor activity in the lobby and surrounding areas.
• Report unauthorized patient departures or unusual behavior to the appropriate department.

Skills

Verbal communication

Customer service

Basic computer skills

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Office equipment (phones, copiers, scanners, fax)

Job description

The Windsor Laurelwood Center for Behavioral Medicine in Willoughby, OH is seeking a Receptionist/Operator to be the first point of contact for patients, visitors, staff, and callers. The role manages incoming calls, welcomes guests, provides information, and supports daily hospital operations in a professional, friendly manner.

Key responsibilities include answering calls, directing inquiries, maintaining visitor logs, and coordinating with admitting staff for patient intake.