Hospital Front Desk & Guest Experience Specialist

Horizon Health Corporation; Willoughby (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH is seeking a Receptionist/Operator to be the first point of contact for patients, visitors, staff and callers. The role handles calls, greets guests, provides information and directions, and supports daily hospital operations in a professional manner.

Ideal candidates are customer-focused, organized, calm under pressure, and committed to creating a positive experience for everyone entering or contacting the hospital.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and customer service skills.
• Basic computer and keyboarding skills.
• Experience using office equipment such as phones, copiers, scanners, and fax machines.
• Ability to multitask and remain composed in a fast-paced environment.

Responsabilités

• Answer and direct incoming calls using a multi-line phone system.
• Relay messages to staff and physicians promptly and accurately.
• Make announcements using the hospital paging system when needed.
• Maintain knowledge of hospital departments and services to assist callers effectively.
• Manage day and night phone system operations according to established procedures.
• Welcome visitors, patients, vendors, and contractors in a courteous and professional manner.
• Ensure all visitors sign in and receive appropriate badges or passes.
• Provide directions and general information to guests and visitors.
• Maintain visitor logs and ensure sign-in materials are readily available.
• Monitor activity in the lobby and surrounding areas.
• Report unauthorized patient departures or unusual behavior to the appropriate department.
• Notify admitting staff, nursing supervisors, and nursing units when scheduled admissions arrive.
• Maintain accurate awareness of patient admissions, discharges, and transfers.
• Receive and log mail, packages, and deliveries.
• Maintain office supplies and an organized reception area.
• Report equipment issues or malfunctions to management.
• Follow on-call schedules and emergency communication procedures.
• Remain alert to safety, security, fire, and emergency situations.
• Follow hospital policies and procedures related to emergency response.
• Demonstrate the ability to remain calm and professional during high-stress situations.
• Support a safe, welcoming, and respectful environment for patients, visitors, and staff.

Connaissances

Verbal communication

Customer service

Multitasking

Office equipment

Formation

High school diploma or equivalent

Outils

Phone system

Copiers & scanners

Description du poste

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH is seeking a Receptionist/Operator to be the first point of contact for patients, visitors, staff and callers. The role handles calls, greets guests, provides information and directions, and supports daily hospital operations in a professional manner.

Ideal candidates are customer-focused, organized, calm under pressure, and committed to creating a positive experience for everyone entering or contacting the hospital.