Healthcare Front Desk Receptionist

Universal Health Services

Willoughby (OH)

On-site

USD 30,000 - 42,000

Full time

4 days ago

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Job summary

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH is seeking a Receptionist/Operator to be the first point of contact for patients, visitors, staff and callers. The role manages calls, greets guests, provides information, monitors access, and supports daily hospital operations in a courteous, professional manner.

The ideal candidate is customer-focused, organized, calm under pressure and committed to delivering a positive experience for everyone entering or contacting the

Qualifications

High school diploma or equivalent.
Strong verbal communication and customer service skills.
Basic computer and keyboarding skills.
Experience using office equipment such as phones, copiers, scanners, and fax machines.
Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

Answer and direct incoming calls using a multi-line phone system.
Welcome visitors, patients, vendors, and contractors in a courteous and professional manner.
Provide directions and general information to guests and visitors.
Monitor activity in the lobby and notify admitting staff or nursing units as needed.
Receive and log mail, packages, and deliveries.
Follow on-call schedules and emergency communication procedures.

Skills

Verbal communication

Customer service

Keyboarding

Office equipment

Multitasking

Professional demeanor

Education

High school diploma

Tools

Office software

Job description

The ideal candidate is customer-focused, organized, calm under pressure and committed to delivering a positive experience for everyone entering or contacting the

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