Hospital Receptionist: Front Desk & Guest Services

Talentify; Willoughby (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH, is seeking a Receptionist to be the first point of contact for patients, visitors, and staff. You will manage calls, greet guests, provide directions, and support daily hospital operations with professionalism and courtesy.

Ideal candidates are customer-focused, organized, and able to stay calm under pressure while maintaining a welcoming environment and accurate records across administrative tasks.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal communication and customer service skills.
• Basic computer and keyboarding skills.
• Experience using office equipment such as phones, copiers, scanners, and fax machines.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Relay messages to staff and physicians promptly and accurately.
• Make announcements using the hospital paging system when needed.
• Maintain knowledge of hospital departments and services to assist callers effectively.
• Manage day and night phone system operations according to established procedures.

Skills

Professional demeanor

Excellent communication

Attention to detail

Strong organizational abilities

Dependability

Handling confidential information

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH, is seeking a Receptionist to be the first point of contact for patients, visitors, and staff. You will manage calls, greet guests, provide directions, and support daily hospital operations with professionalism and courtesy.

Ideal candidates are customer-focused, organized, and able to stay calm under pressure while maintaining a welcoming environment and accurate records across administrative tasks.