Hospital Front Desk & Visitor Services Lead

Clive Behavioral; Willoughby (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

Windsor Laurelwood Center for Behavioral Health in Willoughby, Ohio seeks a Receptionist/Operator to greet visitors, manage calls, and support daily hospital operations in a courteous, professional manner. The role emphasizes accurate log maintenance and strong patient-facing communication.

The ideal candidate is organized, calm under pressure, and committed to delivering a positive experience for patients, visitors, and staff within a busy healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and customer service skills.
• Basic computer and keyboarding skills.
• Experience using office equipment such as phones, copiers, scanners, and fax machines.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Welcome visitors, patients, vendors, and contractors in a courteous and professional manner.
• Maintain visitor logs and ensure sign-in materials are readily available.
• Receive and log mail, packages, and deliveries.

Skills

Strong verbal communication

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer use

Job description

Windsor Laurelwood Center for Behavioral Health in Willoughby, Ohio seeks a Receptionist/Operator to greet visitors, manage calls, and support daily hospital operations in a courteous, professional manner. The role emphasizes accurate log maintenance and strong patient-facing communication.

The ideal candidate is organized, calm under pressure, and committed to delivering a positive experience for patients, visitors, and staff within a busy healthcare environment.