Hospital Front Desk & Patient Concierge

Universal Health Services; Willoughby, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH, seeks a Receptionist/Operator to be the first contact for patients and visitors. You will manage calls, greet guests, provide directions, and support hospital operations with a professional, courteous approach.

The role emphasizes customer focus, organization, and calm performance under pressure to create a positive experience for all entering or contacting the hospital.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal communication and customer service skills expected.
• Basic computer and keyboarding skills needed for daily tasks.

Responsibilities

• Answer and direct calls using a multi-line phone system.
• Welcome visitors and ensure proper sign-in and badges.
• Provide directions and general information to guests.
• Monitor lobby activity and assist with daily operations.

Skills

Strong verbal communication

Customer service

Multitasking

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Job description

Windsor Laurelwood Center for Behavioral Health in Willoughby, OH, seeks a Receptionist/Operator to be the first contact for patients and visitors. You will manage calls, greet guests, provide directions, and support hospital operations with a professional, courteous approach.

The role emphasizes customer focus, organization, and calm performance under pressure to create a positive experience for all entering or contacting the hospital.