Hospital Front Desk & Patient Access Specialist

CCMC Cook Children's Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Medical Center is seeking a Service Representative in the Dodson Medical Office Building to be the first point of contact for patients and families. You will greet, direct, and escort visitors to the appropriate service areas while maintaining HIPAA and patient-rights knowledge.

This role supports the registration process and handles phone inquiries accurately. Required are a High School Diploma, typing/computer skills, and strong communication; CPR certification within 30 days.

Qualifications

• High School Diploma required.
• Typing and computer experience required.
• Strong verbal and communication skills required.
• Bi-lingual preferred.

Responsibilities

• Be the first impression of the hospital’s services to patients, family members and visitors.
• Direct and escort patients and families to the correct service area.
• Maintain knowledge of HIPAA, Patient Rights and Responsibilities and department policies.
• Assist the Patient Access Specialist with assembling and routing paperwork and directing telephone calls.
• Note: role does not provide direct patient care but may operate in a patient care area.

Skills

Typing

Computer skills

Verbal communication

Bilingual (preferred)

Education

High School Diploma

Job description

Cook Children’s Medical Center is seeking a Service Representative in the Dodson Medical Office Building to be the first point of contact for patients and families. You will greet, direct, and escort visitors to the appropriate service areas while maintaining HIPAA and patient-rights knowledge.

This role supports the registration process and handles phone inquiries accurately. Required are a High School Diploma, typing/computer skills, and strong communication; CPR certification within 30 days.