Patient Access Specialist II

CCMC Cook Children's Medical Center; United States; Presencial; USD 25 000 - 36 000; Tempo integral

Resumo da oferta

Cook Children’s Medical Center is seeking a Patient Access Specialist at Alliance Multi-specialty Clinic. The role focuses on accurate registration, collecting patient demographics and insurance information, and explaining documents at the time of registration.

You will support scheduling and front-office intake while adhering to HIPAA and compliance requirements. The ideal candidate has a high school diploma, 1–2 years hospital admissions or related experience, strong interpersonal and customer

Qualificações

• High School diploma required.
• 1–2 years hospital admissions or equivalent experience preferred.
• Medical terminology knowledge preferred.
• Knowledge of health care insurance and managed care preferred.

Responsabilidades

• Register patients and obtain demographics with high accuracy.
• Collect third-party information and explain documents at registration.
• Assist with scheduling and front-office intake functions.
• Maintain HIPAA, Patient Rights and Responsibilities compliance.

Conhecimentos

Interpersonal communication

Customer service

Typing / PC skills

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Location: Alliance Multi-specialty Clinic and Urgent Care Center Department: Alliance Facility Shift: Varying Shifts (United States of America) Standard Weekly Hours: 40

Summary

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The incumbent will assist in providing access to services provided at the hospital and/or clinic. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third-party information with a high degree of accuracy. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent is responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. The incumbent is also responsible for scheduling appointments and performing front office intake functions. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

High School diploma or equivalent required. Ability to type, spell, write or print legibly with general knowledge of personal computers required. Strong interpersonal communication, documentation and customer service skills required. 1-2 years of Hospital admissions or equivalent experience required. Other hospital or physician office or equivalent experience required. Medical terminology preferred. Knowledge of health care insurance and managed care preferred.

Certification / Licensure

CPR- required within 30 days of hire.

Hours

Monday to Friday: 8:30am-5:00pm

About Us

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment. Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.