Patient Concierge & Front Desk Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Health Care System seeks a Medical Receptionist to greet patients, manage intake and checkout encounters, and support scheduling, registration, and billing with strong communication skills. The role requires adapting to fluctuating staffing levels and patient volumes while learning diverse insurance plans and medical terminology.

The position emphasizes excellent customer service, professional interaction, and the ability to maintain a positive front-desk presence in a busy

Qualifications

• Exhibit good interpersonal and communication skills.
• Maturity to withstand pressure that may arise in relation to the public and physician.

Responsibilities

• Greet patients and manage friendly intake and checkout encounters.
• Handle scheduling, registration, billing and payment collection.
• Adapt to staffing levels and patient volumes.
• Learn diversified insurance plans and medical terminology.

Skills

Interpersonal skills

Communication skills

Maturity under pressure

Education

High School graduate or equivalent

Job description

Cook Children’s Health Care System seeks a Medical Receptionist to greet patients, manage intake and checkout encounters, and support scheduling, registration, and billing with strong communication skills. The role requires adapting to fluctuating staffing levels and patient volumes while learning diverse insurance plans and medical terminology.

The position emphasizes excellent customer service, professional interaction, and the ability to maintain a positive front-desk presence in a busy