Service Representative

CCMC Cook Children's Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Medical Center is seeking a Service Representative in the Dodson Medical Office Building to be the first point of contact for patients and families. You will greet, direct, and escort visitors to the appropriate service areas while maintaining HIPAA and patient-rights knowledge.

This role supports the registration process and handles phone inquiries accurately. Required are a High School Diploma, typing/computer skills, and strong communication; CPR certification within 30 days.

Qualifications

• High School Diploma required.
• Typing and computer experience required.
• Strong verbal and communication skills required.
• Bi-lingual preferred.

Responsibilities

• Be the first impression of the hospital’s services to patients, family members and visitors.
• Direct and escort patients and families to the correct service area.
• Maintain knowledge of HIPAA, Patient Rights and Responsibilities and department policies.
• Assist the Patient Access Specialist with assembling and routing paperwork and directing telephone calls.
• Note: role does not provide direct patient care but may operate in a patient care area.

Skills

Typing

Computer skills

Verbal communication

Bilingual (preferred)

Education

High School Diploma

Job description

Location: Dodson Medical Office Building Department: Admitting/Registration Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary: The Service Representative will be the first impression of the Hospitals services to patients, family members and other external customers. This position is responsible for directing and escorting patients and their families to the correct service area, as well as directing visitors to the appropriate service area. This position maintains a sound knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, and departmental/System policies and procedures. Must maintain integrity and attention to detail to avoid creating duplicate medical records. This position is responsible for assisting the Patient Access Specialist with assembly and routing of paperwork. Additionally, the position is responsible for answering the telephone and directing the caller to the appropriate place. The Service Representative will be required to maintain a basic knowledge of the registration department. This position does not provide patient care but may be performed in a patient care area.

Education & Experience: High School Diploma required. Typing and computer experience required. Strong verbal and communication skills required. Bi-lingual preferred.

Certification/Licensure: CPR certification required within 30 days of employment.

Hours: Monday to Friday: 7:30am to 4:00pm

About Us: Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.

Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.