Hospital Front Desk & Guest Relations Specialist

College Medical Center; Long Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

College Medical Center Long Beach is seeking a Guest Relations Specialist to assist at the Main Entrance, delivering friendly customer service, handling visitation requests, addressing security concerns, and ensuring a clean, welcoming lobby for patients, families, and staff.

You will provide accurate phone service, maintain knowledge of the Lobby Track system, greet visitors, and transfer calls to the appropriate department.

Qualifications

• Must be reliable, dependable, and able to get along with others in a pressured environment.
• Must have the ability to perform the job safely and effectively.
• A minimum of three (3) years’ experience in a customer related field and 1 year Guest Relations experience as a PBX Operator or receptionist.
• Must have the ability to speak, read, write and perform various tasks in English.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Provides assistance for all visitors entering the main entrance of the hospital.
• Greets and speaks to everyone in a courteous and respectful manner.
• Demonstrates accurate knowledge to Lobby Track system.
• Answer all calls within 3 rings or within a timely manner.
• Answer all calls to hospital within the guidelines of CMC policy procedures.
• Maintains a current library of pamphlets, visitor information material, maps, visitor stickers and other appropriate documents pertinent to the hospital.
• Assists in the connections of operator assistance calls, long-distance and out-of-state calls for patients, hospital staff, customers and physicians.
• Ensures that all entering the hospital through the main entrance receive a visitor identification sticker.
• Answers and transfers calls to the appropriate department.

Skills

Reliability

Safety awareness

Customer service experience

PBX/Receptionist experience

Bilingual English/Spanish

Job description

College Medical Center Long Beach is seeking a Guest Relations Specialist to assist at the Main Entrance, delivering friendly customer service, handling visitation requests, addressing security concerns, and ensuring a clean, welcoming lobby for patients, families, and staff.

You will provide accurate phone service, maintain knowledge of the Lobby Track system, greet visitors, and transfer calls to the appropriate department.