Hospital Front Desk & Patient Concierge

Talentify; Baldwin Park (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

ScionHealth Baldwin Park is seeking a receptionist to operate the telephone switchboard, greet visitors, and assist with admission paperwork as needed. You will relay calls, contact families, and support accurate charge capture for timely billing.

Responsibilities include paging emergencies, maintaining department contacts, and logging patient names and extensions to ensure smooth communication across hospital departments.

Qualifications

• Must read, write and speak fluent English.
• Must have good and regular attendance.
• On the job or equivalent training/experience in a healthcare setting.

Responsibilities

• Courteously answers, routes and screens outside calls to the proper department or extension numbers.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel.
• Greets visitors and directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions to expedite relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments, signals all clear when appropriate.

Skills

Fluent English

Good attendance

Education

High School Diploma or Equivalent

Job description

ScionHealth Baldwin Park is seeking a receptionist to operate the telephone switchboard, greet visitors, and assist with admission paperwork as needed. You will relay calls, contact families, and support accurate charge capture for timely billing.

Responsibilities include paging emergencies, maintaining department contacts, and logging patient names and extensions to ensure smooth communication across hospital departments.