Guest Relations Specialist

College Medical Center; Long Beach (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

College Medical Center Long Beach is seeking a Guest Relations Specialist to support the Main Entrance by delivering exceptional customer service, handling visitation requests, and addressing security concerns. You will provide courteous phone support to physicians, patients, family members, and staff, while maintaining a welcoming and orderly main entrance environment.

The role requires a minimum of three years in customer relations and one year in Guest Relations as a PBX Operator or

Qualifications

• Minimum of three (3) years’ experience in a customer related field and 1 year Guest Relations experience as a PBX Operator or receptionist.
• Must be able to speak, read, write and perform various tasks in English.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Assist in all aspects of guest relations within the Main Entrance, including customer service and visitation requests, security concerns, and overall appearance of the Main Entrance area.
• Provide accurate and courteous phone service to physicians, patients, family members, customers and hospital staff in a timely manner.
• Greet and interact with visitors in a courteous and respectful manner and maintain lobby knowledge (Lobby Track system).

Skills

Customer service

Communication

English literacy

Bilingual English/Spanish

Job description

College Medical Center Long Beach is proud to be part of College Hospitals. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group and autonomy to utilize your knowledge and experience.

Under the supervision of the BHU Admitting and Guest Relations Supervisor, the Guest Relations Specialist is responsible for assisting in all aspects of guest relations within the Main Entrance of the hospital which include customer service and visitation request, any security concerns, and the overall appearance of the Main Entrance area. Provides accurate and courteous phone service to physicians, patients, family members, customers and hospital staff in a timely manner.

QUALIFICATIONS / JOB DUTIES

• Must be reliable, dependable, and able to get along with others in a pressured environment.
• Must have the ability to perform the job safely and effectively
• A minimum of three (3) years’ experience in a customer related field and 1 year Guest Relations experience as a PBX Operator or receptionist.
• Must have the ability to speak, read, write and perform various tasks in English.
• Must have the ability to deal effectively with customers, patients and staff while demonstrating exceptional customer service skills.
• Bi-lingual English/Spanish preferred.
• Provides assistance for all visitors entering the main entrance of the hospital.
• Greets and speaks to everyone in a courteous and respectful manner.
• Demonstrates accurate knowledge to Lobby Track system.
• Answer all calls within 3 rings or within a timely manner.
• Answer all calls to hospital within the guidelines of CMC policy procedures.
• Maintain a current library of pamphlets, visitor information material, maps, visitor stickers and other appropriate documents pertinent to the hospital.
• Assists in the connections of operator assistance calls, long-distance and out-of-state calls for patients, hospital staff, customers and physicians.
• Ensures that all entering the hospital through the main entrance receive a visitor identification sticker.
• Answers and transfers calls to the appropriate department.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

EEO Statement

All College Medical Centersubsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. College Medical Center subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

At College Medical Center and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at College Medical Center and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. Email correspondence will come from the domains @collegemedicalcenter.com or @glendorahospital.com.