Hospital Front Desk Concierge & Visitor Support

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (403(b) match)

Paid Time Off and holidays

Tuition reimbursement

Mental Health resources

Short & Long Term Disability

Voluntary Benefits

Discounts on auto & home insurance

Verizon plan discounts

Rewards & Recognition program

Job summary

Mercy Medical Center in Baltimore, MD, is seeking an Information Desk Receptionist to warmly greet visitors and guests according to our Customer Service protocol. You will listen to needs and provide the proper badge or directions to assist each caller.

The role emphasizes approachable service, clear communication, and adherence to hospital policies while supporting a welcoming, patient-centered environment for patients, visitors, and staff.

Qualifications

• Must have a high school diploma or GED.

Responsibilities

• The Information Desk Receptionist greets visitors according to the Department's Customer Service protocol.
• Listens to needs and responds to customer with appropriate badge and/or directions.

Education

High School Diploma or GED

Job description

Mercy Medical Center in Baltimore, MD, is seeking an Information Desk Receptionist to warmly greet visitors and guests according to our Customer Service protocol. You will listen to needs and provide the proper badge or directions to assist each caller.

The role emphasizes approachable service, clear communication, and adherence to hospital policies while supporting a welcoming, patient-centered environment for patients, visitors, and staff.