Information Desk Receptionist

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (403(b) match)

Paid Time Off and holidays

Tuition reimbursement

Mental Health resources

Short & Long Term Disability

Voluntary Benefits

Discounts on auto & home insurance

Verizon plan discounts

Rewards & Recognition program

Job summary

Mercy Medical Center in Baltimore, MD, is seeking an Information Desk Receptionist to warmly greet visitors and guests according to our Customer Service protocol. You will listen to needs and provide the proper badge or directions to assist each caller.

The role emphasizes approachable service, clear communication, and adherence to hospital policies while supporting a welcoming, patient-centered environment for patients, visitors, and staff.

Qualifications

• Must have a high school diploma or GED.

Responsibilities

• The Information Desk Receptionist greets visitors according to the Department's Customer Service protocol.
• Listens to needs and responds to customer with appropriate badge and/or directions.

Education

High School Diploma or GED

Job description

Summary

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Information Desk Receptionist greets visitors according to the Department's Customer Service protocol. Listens to needs and responds to customer with appropriate badge and/or directions.

Requirements

• Must have a high school diploma or GED

Min

USD $17.00/Hr.

Max

USD $23.80/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.