Hospital Front Desk & Concierge Specialist

Henry Ford Health; Detroit (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health is seeking a full-time front desk receptionist at St. John Hospital Detroit. The role involves greeting visitors, handling phone calls, messaging, and providing information as part of a fast-paced healthcare environment.

Responsibilities include routing calls, supporting three front desk locations, and performing clerical duties while maintaining professionalism and attention to detail. Flexibility in schedule is required.

Qualifications

• 1 year of applicable cumulative job specific experience required.
• 3 Years of Customer Service Experience preferred
• 6 Months of Hospital or Physician Office Experience preferred
• Flexibility in work schedule required

Responsibilities

• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information.
• Performs additional clerical duties as assigned.
• Maintains composure and professionalism in fast paced environment
• Ability to prioritize and pay close attention to detail with frequent inturruptions
• Excellent listening and communication skills
• Proficient with computer and phone systems.
• Cross trained to cover three front desk locations at St. John Hospital, Main Entrance, Center Lobby and Professional Building.

Skills

Customer service

Communication skills

Listening skills

Computer skills

Job description

Henry Ford Health is seeking a full-time front desk receptionist at St. John Hospital Detroit. The role involves greeting visitors, handling phone calls, messaging, and providing information as part of a fast-paced healthcare environment.

Responsibilities include routing calls, supporting three front desk locations, and performing clerical duties while maintaining professionalism and attention to detail. Flexibility in schedule is required.