Receptionist

Henry Ford Health; Detroit (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health is seeking a full-time front desk receptionist at St. John Hospital Detroit. The role involves greeting visitors, handling phone calls, messaging, and providing information as part of a fast-paced healthcare environment.

Responsibilities include routing calls, supporting three front desk locations, and performing clerical duties while maintaining professionalism and attention to detail. Flexibility in schedule is required.

Qualifications

• 1 year of applicable cumulative job specific experience required.
• 3 Years of Customer Service Experience preferred
• 6 Months of Hospital or Physician Office Experience preferred
• Flexibility in work schedule required

Responsibilities

• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information.
• Performs additional clerical duties as assigned.
• Maintains composure and professionalism in fast paced environment
• Ability to prioritize and pay close attention to detail with frequent inturruptions
• Excellent listening and communication skills
• Proficient with computer and phone systems.
• Cross trained to cover three front desk locations at St. John Hospital, Main Entrance, Center Lobby and Professional Building.

Skills

Customer service

Communication skills

Listening skills

Computer skills

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Location: St. John Hospital Detroit

Schedule: Full-Time 40 hours per week; Varied shift hours and lengths; weekend and holiday rotation

Responsibilities:

• - Receives, screens, routes and responds to incoming telephone calls.
• - Takes accurate messages and ensures timely delivery.
• - Greets guests and provides appropriate assistance and information.
• - Performs additional clerical duties as assigned.
• - Maintains composure and professionalism in fast paced environment
• - Ability to prioritize and pay close attention to detail with frequent inturruptions
• - Excellent listening and communication skills
• - Proficient with computer and phone systems.
• - Cross trained to cover three front desk locations at St. John Hospital, Main Entrance, Center Lobby and Professional Building.

Qualifications

EDUCATION & EXPERIENCE

• - 1 year of applicable cumulative job specific experience required.
• - 3 Years of Customer Service Experience preferred
• - 6 Months of Hospital or Physician Office Experience preferred
• - Flexibility in work schedule required