Hospital Front Desk Concierge: Guest & Patient Services

Midland Memorial Hospital; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Midland Memorial Hospital is seeking a Guest Assistant to support patient and guest check-in at the facility entrance. You will greet visitors with a welcoming demeanor, confirm appointments for patients, provide onboarding for registration, and escort guests to the correct hospital destination.

You will validate patient names and room numbers for visitor management, respond to immediate needs within scope, and stay aware of department locations to offer knowledgeable, timely answers.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and guest-service skills preferred.

Responsibilities

• Timely reporting for your shift to ensure proper coverage for patients/guest assistance.
• Provides point of entry optimal guest experience by greeting every guest/patient that enter the hospital.
• Extends assistance via wheelchair to any mobility impaired patient/guest.
• Understand schedules and appropriate destination for patient.
• Understands and maintains confidentiality and privacy with schedules.
• Complete proper check in for all patients/guest.
• Communicates effectively and respectfully with every colleague and guest.
• Utilize software programs necessary for job duties (Visitor Management system; Registration Onboarding system; Incident Reporting system, ISO reporting; work order system and EHR)

Education

High school diploma

Job description

Midland Memorial Hospital is seeking a Guest Assistant to support patient and guest check-in at the facility entrance. You will greet visitors with a welcoming demeanor, confirm appointments for patients, provide onboarding for registration, and escort guests to the correct hospital destination.

You will validate patient names and room numbers for visitor management, respond to immediate needs within scope, and stay aware of department locations to offer knowledgeable, timely answers.