Communications Operator

Sjmctx; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph Medical Center in Houston is seeking a Communications Operator to manage inbound calls, provide accurate information, and ensure continuous telephone coverage for hospital operations.

Under the Lead Switchboard Operator, you will run paging and emergency communications, uphold patient service standards, and support the Mission, Vision, and Values of SJMC while maintaining HIPAA compliance.

Qualifications

• HS diploma or GED required.
• 3–5 years PBX operator experience.
• Able to communicate effectively in English, both verbally and in writing.
• HIPAA knowledge and hospital procedures helpful.

Responsibilities

• Answer all inbound and operator calls promptly.
• Operate the hospital's public address network and paging systems.
• Initiate emergency communications (code blues, internal & external disasters, etc.).
• Maintain telephone directory and ensure accurate caller information.
• Document and report events and maintain clean, organized work area.
• Provide courteous service to callers and support hospital operations.

Skills

PBX operations

Telephone etiquette

Emergency communications

Public relations

Education

High School Diploma or GED

Job description

Summary:Under the direction of the Lead Switchboard Operator of the CommunicationsDepartment, the Communications Operator is responsible for ensuring the
answering of all inbound and operator telephone calls in a timely manner.The Communications Operator is responsible for: paging and emergencycommunications (e.g. code blue, fire, etc.). Participates in activities to assurethat customer satisfaction results are consistently maintained. Demonstrateseffective communication and public relation skills.

Shift: Day

Duties and Responsibilities:

Service:

• Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.
• Upholds the Standards of Conduct and Corporate Compliance.
• Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Quality:

• Completes annual education requirements.
• Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices.
• Demonstrates telephone courtesy when assisting callers. Answers calls according to telephone courtesy protocol, screens and provides accurate information to caller. Assures telephone coverage at all times. Maintains self-control and patience when
  handling irate calls and responding to caller in a solution-oriented manner.
• Operates the Hospital's public address network equipment to transmit announcements & paging requests according to Hospital guidelines & procedures. Operates radio equipment to transmit requests, coordinate and/or relay information. Conduct pager and radio equipment tests. Follows proper radio procedures and restricts transmissions to official hospital business, speaking clearly and distinctly in a natural tone of voice.
• Initiates emergency communications, such as code blue, internal & external disasters, fire, utility outages, etc. Monitors the Hospital fire& critical equipment alarms and the emergency (CPR, Fire & Security) telephone lines and alerts Hospital staff according to
  Hospital's emergency procedures.
• Demonstrates documentation/reporting skills. Files required written documentation (i.e. fire alarms, disaster, and cascade etc. forms) in a timely manner. Ensures documentation is correct,concise, clear, and complete.
• Monitors long-distance usage from the attendant console positions. As necessary, maintains and updates the hospital phone directory and Xtend database. Maintains the operator work area in a clean and neat fashion and leaves the work area in an appropriate
  condition for the next shift operator.
• Sets an example to all staff in their daily activities.
• Other assigned duties

Minimum Knowledge, Skills, and Abilities:

• High School Graduate or GED Equivalent, required.
• Technical, clerical, critical thinking and interpersonal skills.
• Other certification requirements as defined by the certification policy.
• Able to communicate effectively in English, both verbally and in writing.
• Three to five years' experience in a PBX operator position.
• Basic computer knowledge and general hospital operational knowledge.

Preferred:

• Bi or Multilingual.
• Previous experience in Healthcare

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.