Night SOC Dispatcher - Emergency Security Communications

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance program

Comprehensive benefits package

Equal Opportunity employer

Job summary

Penn Medicine seeks a Security Operations Center dispatcher to manage radio communications, monitor alarms, and coordinate responses for hospital security events. The role supports patient and staff safety across the facility during scheduled night shifts.

Responsibilities include operating CAD and video surveillance, escalating to local responders when needed, and guiding visitors and staff. Requires a HS Diploma and relevant EMS/telecommunicator credentials; benefits include tuition support

Qualifications

• High school diploma or GED required.
• Experience in EMS, emergency dispatching, police/fire, or security preferred.
• Recognized Telecommunicator Course or EMT certification is a plus.

Responsibilities

• Operate a radio dispatch center for inbound/outbound communications.
• Coordinate and escalate responses to emergency responders as needed.
• Monitor access control and burglar alarms to protect staff and patients.
• Oversee video surveillance monitoring and incident reporting tools.
• Provide directions to hospital and coordinate external resources until unified command.

Skills

EMS experience

Emergency Dispatching

Security operations

Radio communications

Education

HS Diploma/GED

Telecommunicator Course

EMT

Tools

CAD software

Alarm systems

Video surveillance

Job description

Penn Medicine seeks a Security Operations Center dispatcher to manage radio communications, monitor alarms, and coordinate responses for hospital security events. The role supports patient and staff safety across the facility during scheduled night shifts.

Responsibilities include operating CAD and video surveillance, escalating to local responders when needed, and guiding visitors and staff. Requires a HS Diploma and relevant EMS/telecommunicator credentials; benefits include tuition support