Hospital Dispatch & Patient Services Coordinator

Allegheny Clinic; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegheny Health Network in Pittsburgh is seeking a dispatcher to coordinate patient transportation, environmental services, and facilities support. The role focuses on timely response, accurate data entry, and maintaining confidentiality across internal and external departments.

The position requires proficiency with computer software, strong organizational skills, and good money-handling abilities, supporting hospital operations and customer service at all levels.

Qualifications

• Proficiency in computer software and basic data entry.
• Strong problem-solving and decision-making skills.
• Excellent organizational abilities and attention to detail.
• Ability to maintain strict confidentiality.
• Accurate money handling and accounting basics.

Responsibilities

• Dispatches support services personnel for department requests and notifies supervision of potential problems when needed.
• Conducts telephone procedures and interactions with customers while delivering consistent customer service.
• Monitors systems to maintain a five-minute response time and prioritizes tasks for patient and customer needs.
• Enters data using various systems to communicate information to necessary personnel.
• Adheres to hospital policies, procedures, and regulatory requirements.
• Uses proper body mechanics and performs other duties as assigned.

Skills

Computer proficiency

Problem solving

Organizational skills

Confidentiality

Cash handling

Job description

Allegheny Health Network in Pittsburgh is seeking a dispatcher to coordinate patient transportation, environmental services, and facilities support. The role focuses on timely response, accurate data entry, and maintaining confidentiality across internal and external departments.

The position requires proficiency with computer software, strong organizational skills, and good money-handling abilities, supporting hospital operations and customer service at all levels.