Dispatcher - AGH - Full Time

Allegheny Clinic; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegheny Health Network in Pittsburgh is seeking a dispatcher to coordinate patient transportation, environmental services, and facilities support. The role focuses on timely response, accurate data entry, and maintaining confidentiality across internal and external departments.

The position requires proficiency with computer software, strong organizational skills, and good money-handling abilities, supporting hospital operations and customer service at all levels.

Qualifications

• Proficiency in computer software and basic data entry.
• Strong problem-solving and decision-making skills.
• Excellent organizational abilities and attention to detail.
• Ability to maintain strict confidentiality.
• Accurate money handling and accounting basics.

Responsibilities

• Dispatches support services personnel for department requests and notifies supervision of potential problems when needed.
• Conducts telephone procedures and interactions with customers while delivering consistent customer service.
• Monitors systems to maintain a five-minute response time and prioritizes tasks for patient and customer needs.
• Enters data using various systems to communicate information to necessary personnel.
• Adheres to hospital policies, procedures, and regulatory requirements.
• Uses proper body mechanics and performs other duties as assigned.

Skills

Computer proficiency

Problem solving

Organizational skills

Confidentiality

Cash handling

Job description

Company : Allegheny Health Network Job Description :

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

• Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

• Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

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