Hospital Support Dispatcher: Fast, Reliable Service

Highmark Health; Pittsburgh (Allegheny County); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Allegheny Health Network is seeking a patient support dispatcher to coordinate transportation, environmental services, and other hospital assistance. You will manage calls, dispatch staff, and ensure timely responses to patient and customer needs.

The role emphasizes data entry, adherence to hospital policies, and collaboration with multiple departments to maintain high-quality service and confidentiality across all interactions.

Qualifications

• Basic computer software proficiency is required.
• Strong problem solving and decision-making tools.
• Excellent organizational skills for coordinating with internal/external departments.
• Ability to maintain high confidentiality.
• Accurate accounting skills when handling money.

Responsabilités

• Dispatches support services personnel to departments.
• Resolve customer requests and notify supervision of problems.
• Deliver courteous customer service via telephone interactions.
• Monitor systems to prioritize tasks and ensure timely service for patients.
• Enter data into systems to communicate information to staff.
• Follow hospital policies and regulatory requirements.

Connaissances

Computer skills

Problem solving

Organizational skills

Confidentiality

Money handling

Description du poste

Allegheny Health Network is seeking a patient support dispatcher to coordinate transportation, environmental services, and other hospital assistance. You will manage calls, dispatch staff, and ensure timely responses to patient and customer needs.

The role emphasizes data entry, adherence to hospital policies, and collaboration with multiple departments to maintain high-quality service and confidentiality across all interactions.