Dispatcher - AGH - Full Time

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

Allegheny Health Network is seeking a patient support dispatcher to coordinate transportation, environmental services, and other hospital assistance. You will manage calls, dispatch staff, and ensure timely responses to patient and customer needs.

The role emphasizes data entry, adherence to hospital policies, and collaboration with multiple departments to maintain high-quality service and confidentiality across all interactions.

Qualifications

• Basic computer software proficiency is required.
• Strong problem solving and decision-making tools.
• Excellent organizational skills for coordinating with internal/external departments.
• Ability to maintain high confidentiality.
• Accurate accounting skills when handling money.

Responsibilities

• Dispatches support services personnel to departments.
• Resolve customer requests and notify supervision of problems.
• Deliver courteous customer service via telephone interactions.
• Monitor systems to prioritize tasks and ensure timely service for patients.
• Enter data into systems to communicate information to staff.
• Follow hospital policies and regulatory requirements.

Skills

Computer skills

Problem solving

Organizational skills

Confidentiality

Money handling

Job description

Company : Allegheny Health Network Job Description :

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

• Dispatches support services personnel for appropriate department requests.
• Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

• Minimum Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network.

Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services.