Hospital Dispatch & Emergency Communications

Providence; Mission Viejo (CA); On-site; USD 71,635,000 - 98,498,000; Full time

Job summary

Providence Mission Hospital Regional Medical Center is seeking a Dispatch Coordinator to coordinate service requests for Support Services and direct transporters via the work order system. You will handle emergency calls and coordinate codes/alerts, ensuring timely communication across departments.

The role requires 6 months in customer service or dispatch, with a preferred Associate's Degree and hospital PBX/call center experience.

Qualifications

• 6 months experience in customer service or dispatching or operator functions.
• Associate's Degree preferred.
• 1 year Hospital related PBX or Call Center experience preferred.

Responsibilities

• Coordinate service requests for Support Services.
• Dispatch assignments to Support Service personnel via work order system.
• Coordinate patient transports by monitoring transport requests and directing activities of transporters.
• Provide and monitor internal and external telecommunication services including all 711 emergency calls for Mission Hospital campuses.
• Coordinate emergency codes/alerts with perspective departments and monitor alarms systems.

Skills

Customer service

Dispatching

Communication

Education

Associate's Degree

Job description

Providence Mission Hospital Regional Medical Center is seeking a Dispatch Coordinator to coordinate service requests for Support Services and direct transporters via the work order system. You will handle emergency calls and coordinate codes/alerts, ensuring timely communication across departments.

The role requires 6 months in customer service or dispatch, with a preferred Associate's Degree and hospital PBX/call center experience.