Dispatcher

Providence; Mission Viejo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Providence Mission Hospital Regional Medical Center in California is seeking a dispatcher to coordinate service requests for Support Services and to monitor and direct transport and telecommunication activities. Under supervision, you will dispatch assignments, monitor transport requests, and coordinate emergency codes with other departments while handling 711 emergency calls professionally and promptly.

Your role supports patient-centered care and hospital operations, contributing to a team

Qualifications

• 6 months experience in customer service or dispatching or operator functions.
• Associate's Degree preferred.
• Experience in hospital PBX or Call Center is a plus.

Responsibilities

• Coordinate service requests for Support Services and determine actions.
• Dispatch assignments to Support Service personnel via work orders.
• Coordinate patient transports and monitor transport requests.
• Provide 711 emergency call handling for Mission Hospital campuses.
• Coordinate emergency codes/alerts with departments and monitor alarms.

Skills

Customer service

Dispatching

Telephone support

Education

Associate's Degree

Tools

PBX system

Job description

Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.

Providence caregivers are not simply valued - they're invaluable. Join our team atMission Hospital Regional Medical Centerand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 6 monthsexperience in customer service or dispatching or operator functions.

Preferred Qualifications:

• Associate's Degree.
• 1 yearHospital related PBX or Call Center experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.