Hospital Concierge & Guest Services Lead

WVU Medicine St. Joseph's Hospital; Buckhannon (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

STJ St. Joseph's Hospital in Buckhannon, WV is seeking a friendly Guest Services Associate to greet patients, families and visitors and ensure a positive first impression.

You will assist with locating departments, answering questions, and directing inquiries to the right staff. Responsibilities include handling phone inquiries, providing information on services, arranging accommodations and transportation options, and maintaining confidentiality under HIPAA.

Qualifications

• High School diploma or Equivalent.
• Two years experience in a high contact customer service position or equivalent setting.
• Maintains confidentiality of patients in accordance with HIPPA guidelines.

Responsibilities

• Provides a warm welcome to patients, families and visitors upon arrival.
• Anticipates the customer's needs and concerns, answers their questions, and takes the appropriate action.
• Provides way finding services for patients and visitors to various hospital locations. Assures that the customer is directed to the appropriate department without exception.
• Informs patients, families, and visitors of hospital services, features, and amenities to include the cafeteria and locations of various departments throughout the hospital.
• Answers questions in person or by phone for our visitors, families, or other customers who have questions about patients, locations, hospital services, or programs.
• Answers incoming telephone calls to determine purpose of a call, and to forward the call to the appropriate patient, personnel or department.
• Follows up with customer concerns and complaints, assists in resolution of issues in a timely manner offering service recovery methods when needed.
• Provides hotel, local events, venues, and transportation options by using a variety of resources available including computers and phone to provide recommendations to guests.
• Assists in maintaining location appearance and individual work area.
• Maintains confidentiality of patients in accordance with HIPPA guidelines.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Office software

Education

High School diploma or Equivalent

Job description

STJ St. Joseph's Hospital in Buckhannon, WV is seeking a friendly Guest Services Associate to greet patients, families and visitors and ensure a positive first impression.

You will assist with locating departments, answering questions, and directing inquiries to the right staff. Responsibilities include handling phone inquiries, providing information on services, arranging accommodations and transportation options, and maintaining confidentiality under HIPAA.