Hospital Concierge & Guest Experience Specialist

IU Health; Muncie (IN); On-site; USD 27,000 - 38,000; Full time

Job summary

IU Health Ball Memorial Hospital is seeking a concierge/customer service representative to warmly welcome guests, provide accurate information, and direct them to facilities within the hospital and affiliated centers.

The role requires excellent customer service and clear communication, with responsibilities including assisting patients, transporting them in wheelchairs, and acting as a culture champion aligned with our mission and values.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Healthcare exposure or patient/public contact experience preferred.

Responsibilities

• Welcome guests and serve as information resource, answering questions and providing directions.
• Transport patients and family members to destinations in the hospital by wheelchair.
• Demonstrate a concierge level customer service attitude and uphold hospital mission and values.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma/GED

Job description

IU Health Ball Memorial Hospital is seeking a concierge/customer service representative to warmly welcome guests, provide accurate information, and direct them to facilities within the hospital and affiliated centers.

The role requires excellent customer service and clear communication, with responsibilities including assisting patients, transporting them in wheelchairs, and acting as a culture champion aligned with our mission and values.