Hospital Concierge & Guest Experience Specialist

Cottage Health; Goleta (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goleta Valley Cottage Hospital is seeking a Concierge in the Customer Care department to greet, screen and navigate visitors, acting as a conduit to admitting staff and service lines while supporting service enhancement programs such as Benefactor and The Little Cottages.

The ideal candidate has at least 2 years of front-of-house or guest-service experience, basic computer skills (Excel, Word) and can be bilingual; knowledge of medical terminology is a plus.

Qualifications

• Minimum: 2 years of front-of-house or guest service experience.
• Preferred: 2 years of college coursework.
• Skills: basic computer skills incl. Excel and Word; 35 wpm.
• Bilingual ability and knowledge of medical terminology preferred.

Responsibilities

• Greet and screen visitors and direct them to the appropriate staff.
• Assist guests with questions and navigate hospital services.
• Support service enhancement programs and guest experience initiatives.

Skills

Guest services

Customer service

Bilingual abilities

Interpersonal communication

Education

2 years of college coursework

Tools

Excel

Word

MS Outlook

Job description

Goleta Valley Cottage Hospital is seeking a Concierge in the Customer Care department to greet, screen and navigate visitors, acting as a conduit to admitting staff and service lines while supporting service enhancement programs such as Benefactor and The Little Cottages.

The ideal candidate has at least 2 years of front-of-house or guest-service experience, basic computer skills (Excel, Word) and can be bilingual; knowledge of medical terminology is a plus.