Concierge

Cottage Health; Goleta (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goleta Valley Cottage Hospital is seeking a Concierge in the Customer Care department to greet, screen and navigate visitors, acting as a conduit to admitting staff and service lines while supporting service enhancement programs such as Benefactor and The Little Cottages.

The ideal candidate has at least 2 years of front-of-house or guest-service experience, basic computer skills (Excel, Word) and can be bilingual; knowledge of medical terminology is a plus.

Qualifications

• Minimum: 2 years of front-of-house or guest service experience.
• Preferred: 2 years of college coursework.
• Skills: basic computer skills incl. Excel and Word; 35 wpm.
• Bilingual ability and knowledge of medical terminology preferred.

Responsibilities

• Greet and screen visitors and direct them to the appropriate staff.
• Assist guests with questions and navigate hospital services.
• Support service enhancement programs and guest experience initiatives.

Skills

Guest services

Customer service

Bilingual abilities

Interpersonal communication

Education

2 years of college coursework

Tools

Excel

Word

MS Outlook

Job description

Goleta Valley Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Preferred: 2 years of general college coursework.

Technical Requirements:

• Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.

Years of Related Work Experience:

• Minimum: 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at four diamond property or higher within less than 24 months of hire.