Hospital Operator- Highland Park Hospital, Highland Park, IL

NorthShore University HealthSystem; Highland Park (IL); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Tuition reimbursement

Free parking

Résumé du poste

NorthShore University HealthSystem is seeking a Hospital Operator at Highland Park Hospital. This full-time position requires handling inbound calls, routing to departments, and supplying essential information to visitors and staff.

It emphasizes accurate message relay, privacy compliance, and patient-centered communication. The role includes evening and overnight shifts, a limited weekend rotation, and a modest holiday schedule.

Qualifications

• 1 year of experience in a telephone operator or customer service role, preferably in healthcare.

Responsabilités

• Professionally answer all incoming calls and route to the appropriate department.
• Provide hospital information such as visiting hours, location, and services.
• Accurately record and relay messages to staff.
• Respond to emergencies and code calls, coordinating with personnel.
• Maintain detailed records of calls and messages.
• Assist distressed callers with empathy and professionalism.
• Use hospital paging and intercom systems and troubleshoot issues.

Connaissances

Telephone operator

Customer service

Healthcare experience

Formation

Bachelor's degree preferred

Description du poste

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Hospital Operator
• Location: HPH Highland Park Hospital
• Full Time/Part Time: Full0Time (36 hours per week)
• Hours: Monday-Friday: Thursday, Friday, Saturday: 7:00 pm- 7:30 am
• Rotating Weekend: Sundays: 6:00 pm -6:30 am
• Holidays: 3 Holidays per year
• Required Travel: No

A Brief Overview:The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What you will do:

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need:

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities