Hospital Communications Operator — Evening/Night Shifts

Endeavor Health; United States; Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Career pathways

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement options with company match

Paid time off

Community involvement opportunities

Résumé du poste

Endeavor Health is seeking a Hospital Operator to handle all incoming calls for HPH Highland Park Hospital, directing inquiries, taking messages, and providing information to callers. This role supports smooth hospital communications and requires professional, empathetic interaction with callers.

The position is full-time with evening hours, a rotating weekend schedule, and a focus on accurate record-keeping and patient privacy compliance. Apply to join a dedicated team at Endeavor Health.

Qualifications

• Bachelor's degree preferred, 1 year experience in telephone operator or customer service.
• Experience in healthcare or hospital setting preferred.

Responsabilités

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

Connaissances

Customer service

Telephone operator

Healthcare experience

Formation

Bachelor's degree

Description du poste

Endeavor Health is seeking a Hospital Operator to handle all incoming calls for HPH Highland Park Hospital, directing inquiries, taking messages, and providing information to callers. This role supports smooth hospital communications and requires professional, empathetic interaction with callers.

The position is full-time with evening hours, a rotating weekend schedule, and a focus on accurate record-keeping and patient privacy compliance. Apply to join a dedicated team at Endeavor Health.