Hospital Communications Specialist & Front Desk Operator

Westchester Medical Center; Village of Suffern (NY); In loco; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Westchester Medical Center in Suffern, NY is seeking a Communication Associate to manage the hospital's communication network and serve as the voice of the organization. The role handles answering and routing calls, guiding visitors, and performing administrative tasks.

The position emphasizes calm, professional handling of stressful situations and accurate information delivery to patients and staff. It combines front desk responsibilities with operator duties in a hospital setting.

Competenze

• One year of experience operating a complex multi-position switchboard preferred.
• High school diploma or equivalent required.
• Must be able to manage stressful situations and remain calm and in control of the situation.

Mansioni

• Coordinates all calls for hospital staff and departments.
• Directs callers to the proper person(s) and provides necessary information.
• Acts as receptionist for the main hospital lobby and the operator.
• Answers incoming calls and direct them appropriately.
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Manage mailroom functions as needed.
• Direct visitors and patients to hospital areas.
• Performs administrative and secretarial duties.
• Performs other duties as assigned.

Conoscenze

Communication skills

Customer service

Stress management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Westchester Medical Center in Suffern, NY is seeking a Communication Associate to manage the hospital's communication network and serve as the voice of the organization. The role handles answering and routing calls, guiding visitors, and performing administrative tasks.

The position emphasizes calm, professional handling of stressful situations and accurate information delivery to patients and staff. It combines front desk responsibilities with operator duties in a hospital setting.