Communication Associate

Westchester Medical Center; Village of Suffern (NY); Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

Westchester Medical Center in Suffern, NY is seeking a Communication Associate to manage the hospital's communication network and serve as the voice of the organization. The role handles answering and routing calls, guiding visitors, and performing administrative tasks.

The position emphasizes calm, professional handling of stressful situations and accurate information delivery to patients and staff. It combines front desk responsibilities with operator duties in a hospital setting.

Qualifications

• One year of experience operating a complex multi-position switchboard preferred.
• High school diploma or equivalent required.
• Must be able to manage stressful situations and remain calm and in control of the situation.

Responsabilités

• Coordinates all calls for hospital staff and departments.
• Directs callers to the proper person(s) and provides necessary information.
• Acts as receptionist for the main hospital lobby and the operator.
• Answers incoming calls and direct them appropriately.
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Manage mailroom functions as needed.
• Direct visitors and patients to hospital areas.
• Performs administrative and secretarial duties.
• Performs other duties as assigned.

Connaissances

Communication skills

Customer service

Stress management

Formation

High school diploma or equivalent

Description du poste

The Communication Associate manages the communication network of the organization and responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization.

Responsibilities:

• Coordinates all calls for hospital staff and departments.
• Makes certain the enquiries made by patients and their family members are received and handled appropriately.
• Acts as both receptionists for the main hospital lobby as well as the operator.
• Answers any incoming calls to the hospital and direct them to the proper person(s).
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Availability to manage mailroom functions as needed.
• Directs visitors and patients to all areas of the hospital as needed.
• Performs certain administrative and secretarial duties.
• Performs other duties as assigned.

Qualifications/Requirements:

Experience:

One year of experience where the primary function of the position was the operation of a complex multiple position switchboard preferred.

Education:

High school diploma or equivalent is required.

Licenses / Certifications:

N/A

Other:

Must have good disposition, be able to manage stressful situations and remain calm and in control of the situation.

Special Requirements:

N/A