Hospital Communications & Front Desk Associate

Westchester Medical Center Health Network; Village of Suffern (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Westchester Medical Center Health Network in Suffern, NY, is seeking a Communication Associate to manage the hospital's communications network. The role receives incoming calls and provides callers with necessary information, acting as the voice of the organization.

You will coordinate calls for hospital staff, direct visitors, and assist with mailroom tasks, while staying calm under pressure and delivering excellent service.

Qualifications

• One year of experience operating a complex switchboard is preferred.
• High school diploma or equivalent required.
• Ability to stay calm, manage stressful situations, and communicate clearly.

Responsibilities

• Coordinate all calls for hospital staff and departments.
• Direct callers to the appropriate person or service.
• Serve as receptionist for main lobby and operator.
• Answer incoming calls and route them correctly.
• Initiate hospital emergency codes when needed.
• Handle mailroom tasks as needed.
• Direct visitors and patients to areas of the hospital.
• Perform administrative and secretarial duties.
• Perform other duties as assigned.

Skills

Switchboard operation

Education

High school diploma

Job description

Westchester Medical Center Health Network in Suffern, NY, is seeking a Communication Associate to manage the hospital's communications network. The role receives incoming calls and provides callers with necessary information, acting as the voice of the organization.

You will coordinate calls for hospital staff, direct visitors, and assist with mailroom tasks, while staying calm under pressure and delivering excellent service.