Communication Associate

Westchester Medical Center Health Network; Village of Suffern (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Westchester Medical Center Health Network in Suffern, NY, is seeking a Communication Associate to manage the hospital's communications network. The role receives incoming calls and provides callers with necessary information, acting as the voice of the organization.

You will coordinate calls for hospital staff, direct visitors, and assist with mailroom tasks, while staying calm under pressure and delivering excellent service.

Qualifications

• One year of experience operating a complex switchboard is preferred.
• High school diploma or equivalent required.
• Ability to stay calm, manage stressful situations, and communicate clearly.

Responsibilities

• Coordinate all calls for hospital staff and departments.
• Direct callers to the appropriate person or service.
• Serve as receptionist for main lobby and operator.
• Answer incoming calls and route them correctly.
• Initiate hospital emergency codes when needed.
• Handle mailroom tasks as needed.
• Direct visitors and patients to areas of the hospital.
• Perform administrative and secretarial duties.
• Perform other duties as assigned.

Skills

Switchboard operation

Education

High school diploma

Job description

The Communication Associate manages the communication network of the organization and is responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization.

Responsibilities

• Coordinates all calls for hospital staff and departments.
• Makes certain the enquiries made by patients and their family members are received and handled appropriately.
• Acts as both receptionists for the main hospital lobby as well as the operator.
• Answers any incoming calls to the hospital and direct them to the proper person(s).
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Availability to manage mailroom functions as needed.
• Directs visitors and patients to all areas of the hospital as needed.
• Performs certain administrative and secretarial duties.
• Performs other duties as assigned.

Qualifications / Requirements

Experience: One year of experience where the primary function of the position was the operation of a complex multiple position switchboard preferred.

Education: High school diploma or equivalent is required.

Licenses / Certifications: N/A

Other: Must have good disposition, be able to manage stressful situations and remain calm and in control of the situation.

Special Requirements: N/A