Hospital Communications Specialist

WVU Medicine St. Joseph's Hospital; Buckhannon (WV); On-site; USD 27,000 - 38,000; Full time

Job summary

STJ St. Joseph's Hospital in Buckhannon, WV, is seeking a Communications Operator to support hospital-wide telecommunications and emergency alerting. The role involves handling multi-line calls, routing messages, and monitoring alarm systems to ensure patient and staff safety.

The ideal candidate has strong communication skills and a high school diploma, with preferred one year of customer service experience. This is a standard office-based, non-exempt position with varied shifts.

Qualifications

• High school diploma or equivalent is required.
• One year of customer service experience preferred.

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs.
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Skills

Strong written and verbal comms

Customer service

Multi-tasking

Phone system operation

Education

High school diploma or equivalent

Job description

STJ St. Joseph's Hospital in Buckhannon, WV, is seeking a Communications Operator to support hospital-wide telecommunications and emergency alerting. The role involves handling multi-line calls, routing messages, and monitoring alarm systems to ensure patient and staff safety.

The ideal candidate has strong communication skills and a high school diploma, with preferred one year of customer service experience. This is a standard office-based, non-exempt position with varied shifts.